Managing a tiffin service
🔹 1. Planning & Setup
- Decide menu style: Fixed meals (daily thali) or customizable (veg/non-veg options).
- Target audience: Office workers, students, paying guests, families.
- Portion control: Decide standard quantity (e.g., 4 chapatis, rice, dal, sabzi).
- Pricing: Cover cost of raw materials, packaging, delivery + add profit margin.
🔹 2. Kitchen Management
- Maintain hygiene: Clean utensils, filtered water, gloves, hair caps.
- Raw material purchase: Buy fresh vegetables and staples in bulk to save cost.
- Cooking schedule: Cook in slots (morning/evening) for on-time delivery.
- Helper staff: If customers increase, hire help for cooking, packing, or delivery.
🔹 3. Packaging
- Use food-grade containers (leak-proof, microwave safe).
- Consider eco-friendly packaging to attract health-conscious clients.
- Label boxes if you have multiple menu variations.
🔹 4. Delivery System
- Timely delivery is key for customer satisfaction.
- Options: Self-delivery (scooter/cycle), delivery boy, tie-up with local courier/delivery apps.
- Map routes smartly to save fuel & time.
🔹 5. Customer Management
- Keep a customer record: Name, contact, address, food preference, allergies.
- Collect feedback to improve taste, packaging, and service.
- Provide flexible plans: Weekly, monthly subscriptions.
- Send reminders for renewal.
🔹 6. Marketing & Growth
- Word of mouth: Ask happy customers to recommend.
- Social media: Post menu updates, offers, food photos on WhatsApp, Instagram, Facebook.
- Local promotion: Pamphlets, tie-ups with hostels, offices, coaching centers.
- Loyalty offers: Discounts on monthly plans or referral bonuses.
🔹 7. Financial Management
- Keep track of daily expenses & earnings (use Excel or apps like Tally/Google Sheets).
- Maintain a budget for raw materials, gas, electricity, delivery costs.
- Offer online payment options (UPI, Paytm, PhonePe) for easy transactions.
✅ Pro tip: Start small (10–20 customers), maintain quality, then expand. A good reputation in taste + punctual delivery = long-term success.
Tags
## manage service ##